Privacy Policy

This Privacy Policy explains how Alfa Solvents collects, uses, stores, protects, and processes your information when you visit our website, request a quotation, submit an enquiry, communicate with us through phone, email, WhatsApp, or use any of our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

To provide efficient customer service and business support, we may collect the following information:

Personal Information

Full Name
Company Name
Designation
Email Address
Mobile Number
Business Address
City and State
GST Number (where applicable)
Product Requirements
Quantity Requirements
Purchase Enquiries
Any additional information voluntarily shared with us

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Operating System
Device Information
Referring Website
Date and Time of Visit
Pages Viewed
Time Spent on Website
Clickstream Data

How We Use Your Information

The information collected helps us provide better products and services. We may use your information to:

Respond to product enquiries and quotation requests.
Process bulk chemical supply enquiries.
Contact you regarding your requirements.
Improve customer support and communication.
Deliver requested information and documentation.
Process orders and logistics coordination.
Improve website performance and user experience.
Conduct market analysis and customer research.
Send business updates, newsletters, or promotional information (where permitted).
Prevent fraud and unauthorized activities.
Comply with applicable legal and regulatory obligations.

Industrial Product Enquiries

When you request pricing or product information for chemicals such as:

Di Ethylene Glycol (DEG)
Mono Ethylene Glycol (MEG)
Styrene Monomer
Maleic Anhydride
Phthalic Anhydride
Toluene

the information submitted is used solely for preparing quotations, providing technical assistance, order processing, and customer communication.

Cookies & Analytics

Our website uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

Remember user preferences.
Improve website performance.
Analyse visitor behaviour.
Measure website traffic.
Enhance security.
Optimize website content.

Users may disable cookies through their browser settings; however, certain website features may not function properly.

Google Analytics & Third-Party Services

Our website may use trusted third-party services including:

Google Analytics
Google Search Console
Google Ads
Meta Pixel
WhatsApp Business
Web Hosting Providers

These services may collect anonymous usage information to improve website performance and marketing effectiveness.

Information Sharing

Alfa Solvents respects your privacy.

We do not sell, rent, lease, or trade your personal information to third parties.

Your information may only be shared with:

Transport & Logistics Partners
Warehousing Partners
IT Service Providers
Payment Service Providers (if applicable)
Government Authorities when legally required
Legal Advisors and Regulatory Authorities where necessary

Every reasonable effort is made to ensure your information remains secure.

Data Security

We implement industry-standard security measures including administrative, technical, and physical safeguards to protect your information against:

Unauthorized Access
Data Loss
Misuse
Alteration
Disclosure
Cyber Threats

Although we strive to maintain the highest security standards, no internet transmission or electronic storage method is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Respond to enquiries
Complete business transactions
Maintain customer records
Meet legal obligations
Resolve disputes
Improve customer service

Information that is no longer required is securely deleted or anonymized where appropriate.

WhatsApp Communication

Customers contacting Alfa Solvents through WhatsApp agree to communicate via the WhatsApp platform.

Messages may be used solely for:

Product Enquiries
Bulk Price Requests
Quotation Sharing
Delivery Updates
Customer Support

WhatsApp communications remain subject to WhatsApp’s own Privacy Policy.

Third-Party Websites

Our website may contain links to external websites.

Alfa Solvents is not responsible for the privacy practices, security, or content of third-party websites. Users are encouraged to review the respective privacy policies before sharing personal information.

Your Privacy Rights

Subject to applicable laws, you may request to:

Access your personal information.
Update inaccurate information.
Correct your details.
Request deletion of personal data.
Withdraw consent for marketing communications.
Request information regarding how your data is processed.

Requests will be processed within a reasonable timeframe.

Children’s Privacy

Alfa Solvents supplies industrial chemicals and petrochemical products exclusively for commercial and industrial purposes.

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be published on this page along with the updated Effective Date. Continued use of our website after changes constitutes acceptance of the revised Privacy Policy.

Contact Alfa Solvents

For questions regarding this Privacy Policy, personal data, or our information practices, please contact:

Alfa Solvents

Phone: +91 98918 11110
Email: [email protected]
Website: www.alfasolvents.com